Terms and Conditions

Information concerning Covid-19

Due to the current Covid-19 situation our products will be shipped to these countries only:
Andorra, Argentina, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Czechia, Finland, Netherlands, Spain, Ireland, Iceland, The United Kingdom (UK), Italy, Greece, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Norway, Portugal, Poland, France, Romania, Sweden, Germany, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Denmark, Turkey, Ukraine, Hungary, The Vatican, Russia, Estonia, Egypt, South Korea, Hong Kong, India, Israel, Japan, Kyrgyzstan, Mexico, Singapore, Tajikistan, Taiwan, Thailand, Turkmenistan, Vietnam, United States of America.

 

General information

Nenni & Friends’ business ID is 2931160-3 (further described as online store). We sell products for adults in Finland and abroad. A guardian’s approval form is needed for people under the age of 18. By ordering our products, you accept our terms and conditions.

Information and prices of our online store’s products can be found on the introduction text by each product. VAT is included in the given prices (customers in EU). A detailed statement of taxes can be found on the product page, shopping cart, checkout, and order confirmation (customers in EU).

Online store contact information:
Email: jenni@nenniandfriends.fi
Postal address: Sudenmarja 7B, 60150 Seinäjoki, Finland

 

Ordering

You can order the online store’s products by moving them to the shopping cart, confirming the order and paying for the contents of the shopping cart via your chosen payment service. By placing an order, you accept these terms and conditions, product prices, and dispatching costs. After the order, an order confirmation will be sent to your inbox. Your order and prices can be found on the order confirmation.

 

Paying

Our online store’s payment service provider is Bambora PayForm (Paybyway Oy, business ID 2486559-4I. It is registered onto Finland’s Financial Supervisory Authority’s Lists of supervised entities. You will be moved to checkout via Bambora’s web service, and your bank statement and invoice will show Bambora or Paybyway Oy as the receiving party. Bambora will transfer your payment to the web merchant. Transactions are safe – the payment information is transferred via a secure connection, and no third party will receive the payment information.

The transaction is made between the online store’s customer and the online store. All transaction-related obligation responsibilities fall on the online store.

More information about Bambora: https://www.bambora.com

 

Payment methods

Methods with * = In Finland only

With Bambora PayForm you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki*, Nordea*, Danske Bank*, Oma Säästöpankki*, Säästöpankki*, Aktia*, Paikallisosuuspankit*, S-Pankki*, Handelsbanken*, Ålandsbanken*, Jousto*, Enterpay Company Invoice*, MobilePay*, Masterpass, Pivo*, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

MobilePay*: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

Pivo*: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/ Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely.

Jousto* is for private persons in Finland having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com.

Contact Bambora PayForm Bambora PayForm, Paybyway Oy (business-id FI24865594) E-mail: payform@bambora.com Telephone: +358 9 315 82 555 (workdays 9-17) Address: Laserkatu 6, 53850 Lappeenranta, Finland

 

Delivery times and costs

Orders are shipped on weekdays, and products are sent within 1–3 days from the order confirmation.

The delivery time for warehouse products is usually 3–5 days. If the delivered products are special orders, the delivery time is usually at least 4–8 weeks. The delivery costs vary, based on delivery options, possible additional services, and order size. All delivery costs will be visible on the online store’s checkout page, before final order confirmation.

If the product goes missing or is damaged during delivery, the online store must be notified without hesitation and within 14 days. If the package has been damaged during delivery, the shipping company is to be notified without hesitation.

 

Delivery options

The products will be sent in a letter. Please take notice that letters are not traceable via Item ID codes.

 

Cancel and return policies

You can cancel your order before delivery by writing to this email address: jenni@nenniandfriends.fi

You can also cancel a delivered order. Customers are always entitled to a consumer protection -based return policy of 14 days. Please contact me via email before returning your order. The customer is responsible for the returned parcels delivery costs.

Return your order to this address:
Nenni & Friends
Sudenmarja 7B
FI-60150 SEINÄJOKI
FINLAND

 

Damages and limitations of liability

Despite careful and appropriate packaging, the shipping company is not always able to deliver products, undamaged. If a parcel is damaged or goes missing, notify your pick-up point. Nenni & Friends is not responsible for damaged (possibly due to an accident in delivery) or missing items.